7-Day Trial, 3-Day Grace: How aiSTAFF Billing Treats You

TL;DR: aiSTAFF gives you a 7-day free trial with no charge until it ends, never stores your card, applies plan changes at the next cycle, and gives a 3-day grace before service stops if a payment fails. You can cancel and keep service through the period you paid for.

Why billing is part of the product

Software you put in front of customers has to be trustworthy in how it charges you, not only in how it answers them. aiSTAFF is built so the billing holds no surprises: a real trial, a card you do not hand over, and a grace period instead of an instant cutoff. See the live plans on our pricing page, and the product behind them in the aiSTAFF platform guide.

The 7-day trial, with no real charge

The trial runs for 7 days. To start it, your card is verified with a small authorization that is reversed at once, so no money leaves your account during the trial. The first real charge happens only when the trial ends. If aiSTAFF is not the fit, you stop before then and pay nothing. The trial gives you full access to test the bot on your own channels, the way the whole platform works in one AI Brain, five channels.

Your card is never stored by aiSTAFF

Card processing is handled by a dedicated payment processor, not by aiSTAFF. Your card details never sit in our systems, which removes a whole class of risk for you. aiSTAFF keeps the part it should: your plan, your entitlements, and your usage. The processor keeps the part it should: the money. That split is deliberate, and it is the same care taken with conversation data, kept for your bot and not resold.

What a plan includes

A plan sets a monthly message quota, a bot count, and a token budget, all metered as one pool across every channel and the API, the model explained in one message quota across all channels. You see your usage against the limit in the dashboard, so a bill is never a mystery. Higher tiers add room to grow, and the live numbers live on the pricing page rather than in a blog post that could fall out of date.

Plan changes apply at the next cycle

When you upgrade or downgrade, the change takes effect at your next billing cycle, so there is no surprise mid-period charge and no scramble to reconcile a partial month. You decide, the change is queued, and it applies cleanly when the new period starts.

A failed payment gives you grace, not a cutoff

A card expires, a bank declines, life happens. aiSTAFF does not cut your service the moment a charge fails. The account enters a short grace period of about three days, with the service still running and the payment retried, so a temporary glitch does not take your bot offline in front of customers. Update the card and the account recovers. This matters because your bot is answering real people, and a sudden outage over a billing hiccup would cost you leads, the kind tracked in the activity heatmap.

Cancellation is clean

If you cancel, the default keeps your service through the end of the period you already paid for, rather than ending it on the spot. You get what you bought, and you can come back without rebuilding, since the brain and the setup remain. No clawback, no penalty for leaving.

Where to start

Start the 7-day trial, train your brain, and test the bot on a real channel before a single charge. Check the live plans on our pricing page, or get a build through our chatbot service.

Related reading

• aiSTAFF: One AI Brain Across Every Channel
• One Message Quota Across All Channels
• From Comment to Warm Lead
• Conversation Memory Tiers

FAQ

Am I charged during the free trial?

No. The card is verified with a small authorization that is reversed at once, and the first real charge happens only when the 7-day trial ends.

Does aiSTAFF store my card?

No. A dedicated payment processor handles card details, so your card never sits in aiSTAFF systems. aiSTAFF keeps your plan and usage, not your card.

What happens if a payment fails?

The account enters a grace period of about three days with the service still running and the payment retried, so a glitch does not take your bot offline. Updating the card recovers it.

What if I cancel?

Service continues through the end of the period you already paid for, and your brain and setup remain so you can return without rebuilding.